Ordering & Returns

Ordering & Shipping

For all orders within the Netherlands and Belgium, you benefit from free shipping.

If you order on weekdays before 4:00 PM, your order will typically be delivered the next business day.

As soon as your order leaves our warehouse, you will receive a shipping confirmation by email with a track & trace code. This allows you to easily track the status of your package. In addition, we will automatically keep you informed of any updates regarding the delivery.

Do you have questions about your order? Feel free to contact our customer service at support@thomasmaine.com. We are happy to help you.

Returns

Not entirely satisfied with your purchase? No problem. You can return your order within 14 days of receipt.

Of course, you may try on the items at home, but we ask you to return them unused, unworn, and with the original labels and packaging.

You can easily register a return via our return portal. Enter your postal code along with your order number or track & trace number, select the items you wish to return, and immediately receive your return label by email or choose a QR code.

To further improve our service and collections, we appreciate it if you provide a reason for return when registering.

After registration, you can drop off your package at the designated parcel point. All necessary instructions will be sent to you along with your return label or QR code.

Return Costs

Returns are free when you use the return label we provide.

If you choose to send the return yourself using a different shipping method, the shipping costs will be at your own expense.

Exchanges

Currently, it is not possible to directly exchange items for a different size or color.

Would you prefer a different size or color? Simply register your return via our return portal and place a new order immediately. This way, you will receive your desired item as quickly as possible.

Are you in doubt between two sizes? We recommend ordering both sizes. The size that doesn't fit well can then be returned free of charge.

Refunds

As soon as we have received and processed your return, we will refund the purchase amount using the same payment method you used.

Processing a return usually takes 3 to 4 business days after receipt of the package. Often, you will receive your refund even sooner.

If you have not received a refund after 10 days, please feel free to contact our customer service at support@thomasmaine.com or by phone at 020 - 346 00 46.

Questions?

Do you have questions about your order, return, or refund? Feel free to contact us at support@thomasmaine.com. Our team is ready to assist you and is happy to help you find a solution.

Is there an exceptional situation? Please let us know. We are happy to work with you to find a suitable solution.