FAQ - Frequently Asked Questions

Creating an online account is easy. Click "Account" at the top right of the header. On a smartphone, click 'Menu' and then 'Log in'. On the next page, click 'Create an account' and fill in the form. After you have entered all the details correctly, click 'Create account' again. You will receive an email confirming the creation of your Thomas Maine account.

No, you can also place an order without an account. Do you want to order faster and easily find your details and orders? Then you can choose to create an account.

You can easily create an account via the account page on our website.

Do you have a question about your order, our collection, or service? Fill in the contact form, call us at 020-346 00 46, or email support@thomasmaine.com. Our customer service will be happy to help you.

Our customer service is available Monday to Friday between 08:30 and 17:00. You will hear from us within 24 to 48 hours (on business days, excluding public holidays).

Our customer service is available Monday to Friday between 08:30 and 17:00. You will usually receive a response from us within 24 to 48 hours (on working days, excluding public holidays).

Is your question urgent? Then we recommend contacting us by phone. This is often the quickest way to get immediate assistance.

For orders within the Netherlands, Belgium, and Luxembourg, you pay no shipping costs.

You will always see the exact shipping costs and delivery time for your country during checkout.

If you order on weekdays before 4:00 PM and live in the Netherlands or Belgium? Then we usually deliver your order the next day.

If you order on Friday after 4:00 PM? Then you will receive your package by Tuesday at the latest.

Yes, that is possible. If you are unable to place an order, please feel free to contact our customer service at support@thomasmaine.com. We are happy to help you.

We offer easy and secure payments with iDEAL, Wero, Visa, Mastercard, American Express, Maestro, Bancontact, Apple Pay, Google Pay, and Shop Pay.

Available payment methods may vary by country and will be displayed automatically during checkout.

Curious about your order's whereabouts? Easily track the status of your package using our tracking page. Enter your tracking number and instantly see where your order is and when you can expect it.

No, you can easily place an order without creating an account.

Would you like to enjoy extra benefits? We recommend creating an account so you can
easily track your order and manage your details.

Once your order has been successfully placed, you will receive an order confirmation by email containing your order number. Please keep this for future reference in case you have any questions about your order.

If you created an account, you can also find your order details there.

Please note: this is not yet a shipping
confirmation. Once your order has been dispatched, you will receive a separate
email with your Track & Trace information.

Yes, absolutely. Once your order has been shipped, you will receive a shipping confirmation email including a Track & Trace code. This allows you to follow your order anytime, anywhere.

Yes, during checkout you can enter an alternative delivery address.

Prefer to collect your order yourself? You can also choose delivery to a DHL Service
Point near you.

No, unfortunately it's not possible to exchange or return items outside the return period.

Is there an exceptional situation? Please feel free to contact our customer service at support@thomasmaine.com. We'd be happy to look into the possibilities with you.

The fit may vary per item or category. Do you have questions about the sizing of a specific product? Please feel free to contact us. We can measure and provide the exact dimensions for you, so you can make an informed choice.

Are you in doubt between two sizes? We advise you to order both sizes. This way, you can try them on at home to see which size fits best. You can then easily and free of charge return the size that doesn't fit well to us.

Items must be returned within 14 days of receipt. They must be unworn, unused, and returned with the original tags attached.

Of course, you may try on the items, as long as they remain in their original condition.

Did you receive the wrong item, or did your item arrive damaged or defective? Please contact our customer service via email, phone, or the contact form on our website.

Please include your order number and, if possible, send a photo of the item. This will help us assist you faster and find a suitable solution together.

Of course, we will ensure that you do not have to pay for any return costs yourself.

Don't worry, we'll always sort it out with you!

If your discount code is not accepted, it's possible that you haven't entered the code correctly. For example, if you've copied and pasted the code, a space might have been copied along with it, causing the code not to work. Is the discount code still not being accepted? Then please contact our customer service team, we're happy to help you!